Terms & Conditions

1. General

We request you to make your reservations at least 24 hours in advance. Under normal circumstances reservations can be made with as little as one hour’s notice and are subject to availability. Requests for online reservations must be made at least 24 hours in advance, for reservations less than 12 hours call (206) 962-4060, 24 hours a day to make, change or cancel reservations. Seattle Transportation Service, LLC shall not be liable for delays or services not rendered due to circumstances beyond its control including but not limited to severe weather, road conditions and vehicle breakdowns. All published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made. Specialty vehicle requests are subject to availability at the time of booking. All content provided is copyrighted by Seattle Transportation Service, LLC, its affiliates, or partners. The information presented and this website is maintained for your personal use and information. You may not alter, redistribute, copy, send, display, reproduce, publish, and transfer anything including information, software or services obtained from this website without the written permission of Seattle Transportation Service, LLC. Seattle Transportation Service, LLC has the right to modify these conditions at any time.

2. Cancellation Policy

Airport Pick up/ Drop Off — Sedan: Cancellation of existing reservations (scheduled between 8:00am and 10:00pm Pacific Time) without full charge to credit card on file must be made by phone at least forty-eight (48) hours in advance. Cancellation of existing reservations (scheduled between 10:00pm and 8:00am Pacific Time) without full charge to credit card on file must be made forty-eight (48) hours in advance to avoid full charge to credit card on file. Cancellations by email must be made forty-eight (48) hours in advance to avoid full charge to credit card on file.

Airport Pick up/Drop off — Executive MKT, Luxury SUV, and Passenger Van: Cancellation of existing reservations must be canceled forty-eight (48) hours in advance by phone between 8:00am and 10:00pm Pacific Time to avoid full charge to credit card on file.

Point to Point/Hourly Services — All Vehicles: Cancellation of existing reservations must be canceled forty-eight (48) hours in advance by phone between 8:00am and 10:00pm Pacific Time to avoid full charge to credit card on file.

Changes to Existing Reservations — All Vehicles: For existing reservations that are scheduled between 8:00am and 10:00pm Pacific Time, changes must be made three (3) hours prior to avoid wait time and/or other charges. For existing reservations that are scheduled between 10:00pm and 8:00am, changes must be made 12 hours in advance to avoid wait time and/or other charges.

3. No-Show Policy

The full amount of the fare will be charged if the passenger fails to be at the designated pickup location. We do not guarantee vehicle availability or pricing for any reservation changes, but we will work with you to provide the best solution. If you cannot locate your car, please do not leave your location without contacting us by phone on (206) 962-4060.

4. Payment Policy

Trips can be billed to the customer’s credit card or corporate account numbers. Seattle Transportation Service accepts the following credit cards: American Express, Visa, MasterCard, Discover Card. You can also pay cash. At this time, we do not accept checks, gift cards or any other form of payment not stated above. All reservations are subject to a guaranteed payment. A credit card number will be taken to secure the reservation, but we will charge it only after we provide you with service.

5. Early Late Hours and Holiday Policy

A premium flat rate of $15.00 applies to all reservations that are between the hours of 11:30 p.m. and 4:30 a.m. A 45% fee applies to the base rate on the following Holidays: Valentine’s Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.

6. Waiting Time Policy

There is a 10-minute grace period from your scheduled pick-up time for Point-to-Point service, trips to SeaTac Airport and trips from private airports such as Boeing Field. There is a 30-minute grace period from your scheduled pick-up time for cruise terminal pickups. There is a 45-minute grace period from the flight arrival time for all domestic flights at SeaTac International Airport. There is a 90-minute grace period from the flight arrival time for all international flights at SeaTac International Airport. After the grace period has elapsed, there will be a charge of $2.00 per minute in wait time fee for a sedan, $3.00 per minute in wait time fee for a SUV.

7. Additional Stops Policy

For each extra stop a fee of $15 will apply. This means that if you need to pick up somebody else that you travel with on your way to the airport a $15 fee will be added to your rate. Off-route stops will be based on locations.

8. No-Smoking Policy

All our cars are non-smoking. Our client agrees that there will be no smoking in our vehicle(s).

9. Damages Resulting From Your Actions

Seattle Transportation Service will charge you the cost of cleaning the vehicle as the result of you or your authorized party getting sick in or damaging the vehicle. You also acknowledge and agree to pay all the related fees and charges to get the vehicle back to its normal working condition. Minimum fee is $250.

10. Pickup Time Disclaimer

Selecting a pickup time later than what is recommended could result in missing a flight or appointment. Seattle Transportation Service cannot be held responsible, and reservation will be marked as Time Requested by Customer.

11. Miscellaneous Fee Policy

Confirmation email sent by Seattle Transportation Service may not include miscellaneous charges such as waiting time, extra stop fee, toll fee, and parking fee.

12. Acceptance of Terms and Conditions

Submitting any form signifies that the client has read the terms and conditions stated above and agrees to all stated terms and conditions.

13. Privacy Policy

Seattle Transportation Service respects your privacy, and your name and personal information will not be given to anyone without your consent. The information you supply is used to improve service and customize offers for you. Your name and address will only be used by Seattle Transportation Service or its assignees for the purpose of rendering service or to collect payments for services rendered. Your e-mail address is used for sending confirmations, information, and service enhancements.